Privacy Policy – Chicket Morocco

Effective Date: August 5, 2026

Introduction

This Privacy Policy explains how Chicket Morocco collects, uses and shares your personal information when you order from us in Morocco, use the Chicket mobile app, or use our website. Chicket in Morocco is operated under franchise by our local franchise partner, which is the controller of your personal information for Moroccan operations.

It applies to customers in Morocco. If you order in Bahrain, the Chicket Bahrain Privacy Policy applies instead.

If we make significant changes to this policy, we will notify you through the app, on this page or by email.

Our Values

Your information belongs to you

We only collect information necessary to provide our services. We minimise what we retain, and wherever possible we delete or anonymise data once it is no longer required.

We protect your information from others

Your personal information is confidential. We will not share your data with third parties without your consent unless we are required to do so by law. If we are legally compelled to share information, we will inform you beforehand wherever we are permitted to.

We help our partners meet their privacy obligations

We design our services so that branches, delivery partners and merchants can operate in a privacy-friendly way, and we provide guidance and tools to help them comply with applicable privacy law.

Why We Process Your Information

We process your information to:

• Fulfil our contract with you, such as processing orders and payments.
• Prevent fraud and keep our platform secure.
• Provide customer support.
• Improve our products and services.
• Produce reporting, analytics and operational insight.
• Send you marketing and communications, where you have consented.

We assess any use of your personal information to make sure your privacy is protected. Where we use automated systems for operational improvements, we keep human oversight wherever privacy could be affected.

Your Rights Under Moroccan Law

Personal data in Morocco is protected by Law No. 09-08 on the protection of individuals with regard to the processing of personal data, overseen by the Commission Nationale de contrôle de la protection des Données à caractère Personnel (CNDP).

Under that law you have:

• The right to be informed — to know who is processing your data, why, and who receives it.
• The right of access — to obtain confirmation of whether we hold data about you and to receive a copy of it.
• The right of rectification — to have inaccurate, incomplete or out-of-date data corrected, completed or deleted.
• The right to object — to object, on legitimate grounds, to your data being processed, and to object at any time and without justification to its use for direct marketing.

To exercise any of these rights, contact us using the details below. We may ask you for proof of identity before we respond. If you are not satisfied with how we have handled your request, you have the right to complain to the CNDP.

Information We Collect

We may collect the following:

• Account information: name, email, phone number, encrypted password.
• Order information: items ordered, order history, delivery addresses.
• Payment information: card or payment details, processed securely by our payment services provider. We do not store full card numbers ourselves.
• Location data: real-time location of delivery riders, to route deliveries and confirm safe delivery.

How Long We Keep It

We keep personal data only for as long as necessary for the purpose it was collected for, and for any period required by Moroccan accounting, tax and consumer protection law. Card transaction records are retained by our payment services provider in line with its own obligations.

How We Use Cookies and Tracking Technologies

We may use cookies and similar technologies to:

• Improve your website and app experience.
• Analyse usage and performance.
• Provide personalised content and promotions.

You can control cookies through your browser, device or app settings.

How We Share Your Information

We do not sell or rent your personal information. It may be shared in limited cases:

• With our branches and delivery partners, to fulfil your order.
• With service providers who help us operate our website, app and payments.
• With Chicket WLL as franchisor, where necessary for brand operations and support.
• Where we are legally required to.

Rider location data collected during deliveries is confidential and used solely for operational purposes. Only authorised personnel can access it.

Transfers Outside Morocco

Some of our service providers, and our franchisor, are located outside Morocco. Where your personal data is transferred abroad, we do so in accordance with Law 09-08, which requires that transfers to another country provide a sufficient level of protection and, where applicable, that the transfer is authorised by the CNDP.

How We Protect Your Information

We use technical, administrative and physical safeguards to protect your data. While we work to secure your information, no system can be completely secure and we cannot guarantee absolute protection.