Privacy Policy – Chicket Bahrain

Effective Date: December 13, 2025

Introduction

At Chicket WLL, we are committed to making food ordering and delivery seamless and secure for everyone. This Privacy Policy explains how we collect, use, and share your personal information when you use the Chicket Bahrain mobile app and related services. By using our app, you agree to the practices described here.

If we make significant changes to this policy, we will notify you through the app or via email.

Our Values

Your information belongs to you

We only collect information necessary to provide our services efficiently. We minimize the information we retain, and whenever possible, we delete or anonymize data when it is no longer required. Our engineers and privacy teams work together to ensure that your information is used only to enhance your experience and benefit you.

We protect your information from others

Your personal information is confidential. We will not share your data with third parties without your consent unless required by law. If legally compelled to share information, we will inform you beforehand wherever possible.

We help our partners meet privacy obligations

We design our services so restaurants, delivery partners, and merchants can operate in a privacy-friendly way. We provide guidance, FAQs, and tools to help them comply with applicable privacy laws.

Why We Process Your Information

We process your information to:

• Fulfill contractual obligations, such as processing orders and payments.
• Prevent fraud and ensure platform security.
• Provide customer support.
• Improve our products and services.
• Provide reporting, analytics, and operational insights.
• Facilitate marketing and communications with your consent.

We carefully assess any use of your personal information to ensure your privacy is protected. For example, we may use automated systems or machine learning for operational improvements, but always with human oversight where privacy could be impacted.

Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information.
• Restrict or object to certain processing activities.
• Transfer your information to another service provider.

To exercise these rights, please contact us at [email protected]. We may require documentation to verify your identity before responding.

If you purchase through the Chicket app, any requests related to your orders should be directed to the restaurant you ordered from.

Information We Collect

We may collect the following information:

• Account Information: Name, email, phone number, encrypted password.
• Order Information: Items ordered, order history, delivery addresses.
• Payment Information: Credit card or payment details processed securely by third-party payment providers.
• Location Data: Real-time location of delivery drivers to optimize routes and ensure safe delivery.

How We Use Cookies and Tracking Technologies

We may use cookies and similar technologies to:

• Improve your app experience.
• Analyze app usage and performance.
• Provide personalized content and promotions.

You can control cookie settings through your device or app settings.

How We Share Your Information

We do not sell or rent your personal information. Information may be shared in limited cases:

• With restaurants and delivery partners to fulfill orders.
• With service providers who assist us in operating the app.
• When legally required.

Driver location data collected during deliveries is confidential and used solely for operational purposes. Only authorized personnel and restaurant administrators can access this data.

How We Protect Your Information

We implement technical, administrative, and physical safeguards to protect your data. While we strive to secure your information, no system can be 100% secure, and we cannot guarantee absolute protection.