Terms of Use – Chicket Bahrain

Effective Date: August 4, 2026

1. About These Terms

These Terms of Use govern your use of the Chicket website, mobile app and ordering services, operated by Chicket WLL ("Chicket", "we", "us"). By placing an order with us, in any of our branches, or through our website or app, you agree to these Terms.

Please also read our Privacy Policy, which explains how we handle your personal information.

2. Orders and Order Confirmation

When you place an order you are making an offer to buy the items you have selected. Your order is accepted once we confirm it and payment has been successfully processed.

If you pay by card, your bank may authorise the transaction straight away. Authorisation is not the same as completed payment. A payment can still be declined, reversed or withheld afterwards — for example where fraud is suspected, where the transaction is disputed, or where the card issuer refuses to settle it. We treat an order as confirmed only once payment has been accepted.

3. Payment Methods

We accept the following payment methods, subject to availability at your branch or channel:

• Visa
• Mastercard
• UnionPay
• CMI
• Other payment methods certified by our payment services provider, including mobile wallets where supported
• Cash, where accepted at the branch

Card payments are processed by a licensed payment services provider. We accept only the payment methods approved by that provider, and the card logos displayed at our branches and on our website and app indicate the methods currently accepted.

4. Pricing and No Card Surcharge

You pay the same price whether you pay by card or in cash. We do not add any surcharge, fee or extra charge for paying by card.

All prices are shown in Bahraini Dinar (BHD) and include applicable taxes unless stated otherwise. Menu items, prices and promotions may differ between branches and between our website, app and delivery partners. Prices may change at any time before you place an order.

5. Refunds and Cancellations

If an order is cancelled, incorrect or cannot be fulfilled, we can issue either a full or a partial refund, depending on the circumstances.

Please note:

• Refunds are initiated by us through the payment platform and are returned to the original payment method. We cannot refund a card payment to a different card or in cash.
• Once we initiate a refund, the time it takes to appear on your statement is determined by your card issuer, not by us.
• Orders that have already been prepared or dispatched may not be cancellable. If something is wrong with your order, contact us as soon as possible and we will put it right.

6. Payment Disputes and Chargebacks

If you do not recognise a charge or believe it is incorrect, please contact us first — we can usually resolve it faster than a formal dispute.

If you raise a dispute or chargeback with your bank, our payment services provider may investigate the transaction and request supporting documents such as invoices, receipts, proof of delivery or transaction records. We will cooperate with that process and provide the records we hold. Keeping your receipt or order confirmation makes any dispute considerably easier to resolve.

7. Fraud Prevention and Verification

We and our payment services provider operate fraud prevention checks on card transactions. As a result, a payment may be delayed, declined or reversed, and we may ask you to verify your identity or your payment method before we release an order.

Where fraud is suspected or reported, we may be required to share the information necessary to investigate it with our payment services provider and with the banks involved. We may refuse or cancel an order where we reasonably suspect fraudulent or unauthorised use of a payment method.

8. Transaction Records

Card transaction records are retained by our payment services provider for 18 months. We keep our own sales records in addition to this, in line with our Privacy Policy and applicable law. We recommend you keep your receipt or order confirmation for as long as you may need it to resolve a query.

9. Delivery and Collection

Where we deliver, or where you collect an order:

• Delivery and preparation times are estimates and are not guaranteed. They can be affected by demand, traffic, weather and other factors outside our control.
• You are responsible for giving us an accurate delivery address and a contact number we can reach you on. We are not responsible for orders that fail because the details supplied were incorrect or incomplete.
• Someone must be available to receive the order at the address given. If no one is available, we may be unable to redeliver or refund the order.
• Orders placed through third-party delivery platforms are also subject to that platform's own terms.

10. Food Information and Allergies

Our food is prepared in kitchens that handle a range of ingredients, including common allergens, so we cannot guarantee that any item is free from traces of them. If you have a food allergy or intolerance, please speak to our team before ordering. Product images are for illustration and the item served may differ in appearance.

11. Using Our Website and App

When using our website or app, you agree not to:

• Use them for any unlawful or fraudulent purpose.
• Place orders you do not intend to pay for or receive.
• Attempt to interfere with, disrupt or gain unauthorised access to our systems.
• Copy, scrape or reuse our content without our permission.

We may suspend or refuse service where these Terms are breached.

12. Intellectual Property

The Chicket name, logo, menu content, images and website and app content are owned by Chicket WLL or used under licence. Card scheme and payment provider logos shown on our website, app and premises remain the property of their respective owners and are displayed solely to indicate the payment methods we accept.

13. Liability

To the fullest extent permitted by the law of the Kingdom of Bahrain, we are not liable for indirect or consequential loss arising from your use of our services, or for delays caused by your card issuer, bank or a third-party delivery platform.

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by our negligence, or for fraud.

14. Changes to These Terms

We may update these Terms from time to time. The current version is always published on this page with its effective date. Continuing to use our services after a change means you accept the updated Terms.

15. Governing Law

These Terms are governed by the laws of the Kingdom of Bahrain, and the courts of the Kingdom of Bahrain have jurisdiction over any dispute arising from them.

16. Contact Us

If you have a question about these Terms, an order, a payment or a refund, please contact us:

• Chicket WLL, Kingdom of Bahrain
• Phone: 13398111